Audits

Typical Project Example
Industry Telco
Location Verl, Germany (Telefonca/O2)
Project ITIL, process improvements, escalation mgmt., audits, program management
Role Management consultant, Coach

This was a very mixed assignment.
The primary objective of this project was to support and mentoring a Telco operation in the preparation for an ISO20000 / BS1500 recertification.
This meant e.g. to prepare different o2-Audits or create (beside incident management) gap analyses within Telco-Operation, discuss such issues, evaluate risks, negotiate internal with all levels and as well with external suppliers or customers, design effective solutions / processes-improvements, restructurations, create business plans and bring this to life or carry out pogram management task or relevant projects.

Key charackteristics of this project:

  • Coaching operations managment
  • Key contact in case of major escalations
  • Initiation of process improvements
  • Audit preperation and support
  • Strategic decision preperation
  • Business planning, investment comittee